Hotel Las Américas in Cartagena

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comments 5

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  Nicholas Quigley

  :: 07 April 2018 00:53:27

  This hotel sucks. Do not stay here. Broken fixtures, stains, broken doors. The 10th floor infinity pool has glass on the end, so should probably be called infinity-like. Overpriced. Bottled water is not included even though you probably can’t drink tap water.

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  Lily Song

  :: 27 March 2018 23:23:16

  My fiancee and I went to buy coffee at the Juan Valdez inside the hotel today. We were rejected by security and not permitted to enter. We were told that "there were too many people in the hotel." Even though we had gone in and bought one the day prior and we told them that all we wanted to do was get a coffee and get out. We weren't staying at the hotel but regardless its not the kind of service you'd expect from a 5 star hotel.

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  Chris Uffer

  :: 03 February 2018 11:13:33

  How upsetting, drove 30 minutes to the hotel and was turned away from getting a day pass because they were over booked. The security guards made no effort to help accommodate us. By the way this was at 930 am and the beach was empty.

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  Belmarie Obando

  :: 18 January 2018 22:06:12

  Overall it's a beautiful Hotel. Great pools. Close to the beach and they are not as crowded as other touristic areas. Rooms are nice. Bathroom was a bit outdated but what bothered me was the fact that it was dirty. Dirt and hair on the floor and bathroom had chunks of old soap on the tiles found in the shower. We informed the front desk and they were quick to resolve the problem. So I would say guest service was great as well. There was always someone willing to help or assist us with anything we needed. I would go back.

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  Matthew Smollen

  :: 05 January 2018 17:03:26

  The new building is very modern, the rooftop bar has a great vibe. The older portion is very dated given how exclusive and expensive it is. But still one of the best options for a resort style feel in cartegena.